Blog

April 19, 2017

Crisis Planning: Lessons from former Boston Police Commissioner

I recently sat down with former Boston Police Commissioner Ed Davis to discuss today’s security challenges and his thoughts on mitigating them. No stranger to complex security matters, having guided the City of Boston through the Marathon bombing and dozens of other events, Davis emphasized that preparedness is key to keeping an organization’s people and assets safe.  Davis, now founder and CEO of Edward Davis Inc, also stressed that being prepared means integrating crisis communications into your crisis management plan.

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April 12, 2017

United Airlines Crisis: "We're sorry" doesn't help if you don't care about your customers

United Airlines' harsh treatment of a passenger on April 9th provided 34 seconds of intense video footage that few will forget.

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April 12, 2017

United Airlines PR Nightmare: The Lesson for Every CEO

"If every CEO in America isn’t sitting up and thinking what will I do on the very worst day when one of my employees is caught on video behaving badly, they have made a colossal mistake," Denterlein President Diana Pisciotta told NECN Business last night. The United Airlines crisis communication gaff this month caused major public outcry and a plummeting stock price -- all of which could have been avoided with good crisis communication planning, Pisciotta said.

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April 04, 2017

The Board of Directors' Role in Crisis Management

Protecting an organization’s reputation is one of the most important responsibilities of directors today. But what, exactly, is the director’s role in crisis management?

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March 27, 2017

Smoldering crisis: Early warning signs and how to respond

Warren Buffet once aptly explained the effect of crisis management, saying “it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

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February 21, 2017

A changing climate for employee communications

For business leaders and owners it’s a perfect storm. A new administration and leadership at the NLRB signals a changing climate for unions – one expected to shift or even reverse decades of pro-union regulations. At the same time, a rallying cry around injustice on both sides of the political aisle has transformed social media from a tactical tool to a powerful megaphone that can disrupt or permanently damage a company’s reputation in a matter of seconds.

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January 02, 2016

Reputation Risks: Government investigations

When the government comes knocking, are you ready? It happens every day.

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