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Thanks to social media, businesses have never had a deeper connection with their customers than they do today. But along with all the benefits of those deep connections come a host of PR challenges. Businesses must invest more time and effort than ever into social media to maintain their PR reputations. For many businesses, their social media pages represent the bulk of their interactions with customers and clients. This makes social media a useful–yet complex–tool in the field of PR. Here are three examples of how social media has transformed public relations and what that means to businesses:
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